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Terms and Conditions

1. Who Am I?

My name is Evy, and I run an online shop located at www.evybenita.com.

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2. Introduction

This Terms and Conditions policy outlines the terms and conditions connected to any and all orders placed through my shop.

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3. Shipping

This section covers terms and conditions related to shipping methods offered at checkout.

3.1 Shipping Service
I use a shipping service called Drop and Go. This service is provided by The Post Office, and fulfilled by Royal Mail.

3.2 UK Shipping
I have two available options for shipping within the UK: 2nd Class and 1st Class. At checkout, you’re able to choose between these two shipping classes.

3.2a 1st Class
If your parcel should go missing on 1st Class shipping, I will be able to send you replacements for everything in your order, or offer you alternative products should your selected ones be out of stock.
Please note: 1st Class shipping does not include a tracking number.

3.2b 2nd Class
I offer free 2nd Class shipping to all mainland addresses in the UK. This service is not signed for, and the delivery aim for these parcels is 2-3 working days. However, I have experienced it taking up to a week and a half for 2nd Class parcels being delivered during July, August, December, and January. Please be advised that 2nd Class shipping usually doesn’t offer compensation, which means that I will not be able to send you a replacement package should your parcel go missing.

3.3 International Shipping
I have two options for international shipping: International Standard, and International Tracked & Signed.

3.3a International Standard
International Standard is shipped untracked and does not offer compensation insurance. If your package goes missing, I will not be able to send you replacements for your order, nor will I be able to issue you a refund for your order. I can, however, provide you with a proof of postage. Should I not be able to provide you with a proof of postage, you will be fully entitled to having remakes sent to you.

3.3b International Tracked (optional: & Signed)
International Tracked and Signed is shipped with a tracking number. You also have the option to add a signature requirement.If you upgrade to tracked shipping, I will be able to send you replacements for your full order should it go missing, -provided the items in your order are still in stock. If any items from your order are no longer in stock, I will offer you alternative solutions, such as one of the following:
• A refund for the out-of-stock item(s)
• A choice from alternative items in my shop

3.3c Free Shipping
Combined Pin Club Shipping / Shipping with Patreon Rewards
If you are a member of my Patreon page, you will be able to combine your order with your rewards, which is shipped through International Standard (untracked). Important notes on combined Patreon shipping:
Pin Club boxes ship at the beginning of each month (usually between the 6th and 11th. If you’re not a member of my Patreon and place an order selecting either the “Ship with Patreon Rewards” (wording might differ slightly) option at checkout, you will be required to cover the shipping charge before your order can be shipped. The shipping charge for untracked shipping is £2.50.

Combined Kickstarter Shipping
If you have previously backed a Kickstarter campaign and have been provided with a free combined shipping coupon, your order will be shipped using the most valuable shipping method you’ve paid for.
Other Free Shipping Options. If the total sum of your order reaches over a certain amount, you will be awarded an offer of free shipping. Please note that all free shipping methods are untracked unless otherwise stated.
By placing an order in my online shop, you agree to the terms of your selected shipping method as outlined above.

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4. Returns, Cancellations and Refunds

4.1 Cancellation Policy
4.1a Cancelling Orders for Physical Products
Once you place an order for physical items in my shop, you have the right to cancel this order within 14 days from when the order was first placed.

4.1 Cancellation Policy
4.1a Cancelling Orders for Physical Products
Once you place an order for physical items in my shop, you have the right to cancel this order within 14 days from when the order was first placed.

• If you cancel your order before the order has been dispatched, you will receive a refund for all applicable products.

• If you cancel your order after the order has been dispatched, but within 14 days of placing it, you will be required to return the order at your own expense before a refund can be issued.

After 14 days of your order being placed, you will no longer be able to cancel it.

4.1b Cancelling Orders for Digital Products
Digital downloads are delivered immediately after purchase, and are therefore non-refundable. You will be informed about these terms at checkout, and given the options
• Accept the terms and continue with transaction
• Decline the terms and opt out of the transaction

4.1c Cancelling Orders Including Deposits
Starting April 23rd 2020, all pre-order listings in my shop include the price of the pre-order item plus a 30% Deposit fee. The Deposit fee is used to cover the production cost and applicable fees for your pre-order item, as well as to reserve it for you (= not allowing other customers to purchase it). If you choose to cancel your order within 14 days of placing it, your Deposit will also be refunded to you. After this 14-day window has lapsed, your Deposit will be non-refundable. Pre-orders placed prior to April 23rd 2020 did not include any forms of deposits.

4.1d How to Cancel an Order
To cancel an order, simply send me a request through the contact information listed at the top of this page, under “Introduction & Contact Information”.
• Please include your order number somewhere in your message.
• You do not need to provide me with a reason for your cancellation.
• I will respond to you within five working days of receiving your message.
• If you submit your cancellation request within the 14-day accepted timeframe, your request will still be valid if the cancellation period expires before I respond to you.

4.2 Return Policy
You do not need to provide me with a reason for returning an item. In most cases, you have the right to return items to me within 14 days of receiving them, but there are a few exceptions, so please read through this section thoroughly. If you have any questions or would like me to clarify something further, please feel free to message me through the contact information at the top of this page.

4.2a Return of Digital Products
All digital and/or downloadable products offered through my shop are delivered to you as soon as you place your order, and are therefore 100% non-refundable, and cannot be returned
You will be informed of these terms before completing your payment. You will then have the option to accept them and continue with the transaction, or to not accept and not complete the transaction.

4.2b Return of Deposits
Starting April 23rd, 2020, all my pre-order listings have a 30% Deposit built into the listing price (and informed of in each individual listing). This is not an item that can be returned. Please see “Refund of Deposits” under Section 4: “Refund Policy” for clarification.

4.2c Return of Apparel
This section specifically applies to apparel made with textiles, such as, but not limited to clothing, bags, beanies and backpacks.

All apparel offered through my shop (clothing, bags and other textile items) are manufactured on demand, and are therefore not refundable nor returnable.

4.2d Return of Physical Products
You have the right to return goods within 14 days of receiving your order, and you do not need to provide me with a reason. This is referred to as the “Cooling-Off Period”. The only exception to this right is for products manufactured on demand and custom-made/personalised products.

Returns during the Cooling-Off Period are accepted as long as:
• Mystery items (i.e. Mystery Boxes and/or Lucky Dip Bags) must be unopened, and the packaging and seals must be intact.
• Earrings cannot be returned (unless faulty) once the sealed packaging has been opened. This is for hygiene reasons.
• Books must be returned in their original, sealed packaging.
• Stickers, washi tape and similar items of stationery must be returned in their original, sealed packaging.
• Enamel pins do not have to be returned in sealed packaging, but do have to be returned on their original backing cards, and in a protective glassine/cellophane pocket (can be the original or a replacement, this makes no difference from my side of things).
Returns due to faulty or defected items are accepted as long as the following conditions are met:
• The item you wish to return was not advertised as faulty and/or defected. “Seconds” pins, for instance, are advertised as defected.
• You contact me within the Cooling-Off Period (if the item is faulty upon receipt)
• You provide documentation of the item’s condition (photos/video upon request).
Additional Guarantee Measures:
• If your item breaks within six months of you receiving your order, I will happily send you a replacement free of charge. If a replacement for your specific product is no longer available, I can offer you the choice between a gift card in the same value as your original purchase, or a 50% refund of your original purchase.
• If your item breaks after six months of you receiving your order, but within the two first years of it being in your possession, I can issue you a 50% coupon for this item if you wish to purchase a new one.
Conditions for Additional Guarantee Measures:
• Does not apply to damages such as small scratches or dents.
• Does not apply to used stationery (i.e. stickers placed on notebooks).
• Does not apply to defects caused by external forces (water, weather, ice, fire, impact from extreme sports, and reasonably similar circumstances).
• Does not apply to items that have been altered (i.e. enamel pins that have been drawn or painted on)
• Documentation will be required for all claims of faulty items.
Returns due to “not as advertised” claims are accepted as long as:
• You request to return the item within the Cooling-Off Period.
• Your request must include documentation (written explanation/photos/mix of both) of why you feel the item is not as advertised.
Please note: My pre-order listings directly state that the final colors of the pre-order products advertised may come out slightly different than how they appear in the mockup visuals. This is due to the nature of physical products, working with real-life enamel paint versus digital design software, and the difference of how Pantone colors appear on screen versus in person. This information is included in the advertisement of the product.
Returns due to receiving the wrong item(s):
If you receive the wrong item and make me aware of this within the Cooling-Off Period, you will be fully entitled to choose between receiving the original item you ordered, or a full refund.
Returns are not accepted if:
• You contact me after the Cooling-Off Period has lapsed.
• You wish to return a mystery item (i.e. Mystery Box / Lucky Dip Bag), but the bundle’s packaging seal has been broken.
• You claim your item is faulty due to features clearly advertised and communicated in the item’s listing.

4.2e Return Shipping Costs
Who is responsible to cover costs related to return shipping?
• You: If you wish to return an item that is not faulty, you will be fully responsible for covering the return shipping fees, as well as any applicable costs related to packaging and transport to the post office.
• Me: If you are returning a faulty item, and I accept your claim based on the documentation you provide me with, I will be responsible of covering the return shipping.

4.2f How to Return Items
If you wish to return items to me, simply send me a request through the contact information listed at the top of this page, under “Introduction & Contact Information”.
• Please include your order number somewhere in your message.
• You do not need to provide me with a reason for your cancellation.
• I will respond to you within five working days of receiving your message.
• If you submit your return request within the 14-day accepted timeframe, your request will still be valid if the return period expires before I respond to you.

4.3 Refund Policy
4.3a Refund of Deposits
Refund Status: Non-refundable after 14 days of order placed.
Starting April 23rd, 2020, all my pre-order listings have a 30% Deposit built into the listing price.
It is your right to cancel an order within 14 days of placing it. If you choose to do so, your deposit will also be refunded to you.
After this 14-day period, your deposit becomes non-refundable.

4.3b Refund of Digital Products
Refund Status: Non-refundable (with few exceptions, see below).
Digital products are delivered instantly, and are therefore not refundable. You will be informed of this prior to completing your purchase, where you will have the option to accept these terms and proceed with the transaction, or choose to not accept and instead cancel.
Exception: product not as described
If your digital product fails to meet the specifications advertised in the product listing, and I fail to be able to accommodate the specifications advertised, you will be entitled to a refund. Examples of this may be:
• A brush pack is advertised as being compatible with Procreate 5, but is in fact not.
• A pdf is advertised as having 15 pages, but only has 14.
• A wallpaper claims to be 1080 pixels wide, but is in fact only 800 pixels wide.
If you receive the wrong digital product, you have the right to refuse a replacement and claim a refund instead.

4.3c Refund of Physical Products
Refund Status:
• Orders valued £42 or less are non-refundable.

• Personalised items, customised items, and items marked in the listing description as “made to order”, are non-refundable.
• Orders valued £42.01 and over are refundable if requested within 14 days of receiving your order.


Refund due to Change of Mind:
You have the right to change your mind within 14 days of receiving your order. During this period, you can request sending your items back for a refund without providing me with a reason.
Refund due to Faulty Item:
If you receive a faulty item that has not been advertised as a faulty/defected item, you are fully entitled to a refund. Additionally, I will always offer you the choice between a refund or replacement item when available.
Important: “Seconds” pins/”B Grades” and “C Grades” are all advertised as faulty/defected items. Therefore, these cannot be returned due to being faulty, unless you suspect that they do not adhere to my Enamel Pin Grading System.

4.3d Refund of Shipping Costs
Shipping Costs from Original Order:
If you return your items to me under the guidelines laid out in this policy, I will refund you for standard delivery costs. I cannot refund additional shipping services, such as designated delivery or tracked services.
Shipping Costs from Return Shipping:
• If you are returning a faulty or “not as described” item, I can issue you a full refund for the return shipping fees.
• If you are returning an “as described” and/or non-faulty item, you will be responsible for covering the return shipping fees.
Exception: Failed Deliveries
If your order is returned to me due to a failed delivery (i.e. if you fail to pay your customs fees or you’ve provided the wrong shipping address), I’m happy to refund you for the items that are returned to me, plus any standard delivery fees, once I receive the order.
Please note that I will only be able to issue a refund for standard (untracked) delivery. Additional services, such as tracking or designated delivery days, cannot be refunded. For UK-based deliveries, I can issue a full refund for both 1st Class and 2nd Class shipping.

4.3e How to Request a Refund
To request a refund, simply send me a message through the contact information listed at the top of this page, under “Introduction & Contact Information”.
• Please include your order number somewhere in your message.
• Please be aware that if you are requesting a refund due to a faulty item, I will send you instructions on how to provide documentation. I cannot process your refund request until you provide documentation.
• I will respond to you within five working days of receiving your message.
• If you submit your refund request within the 14-day accepted timeframe, your request will still be valid if the cancellation period expires before I respond to you.
Please note: The requirement to submit documentation is only in place to try and prohibit wrongful claims. I want you to be happy with your order, so if you can provide me with photos that show that your item is clearly damaged, defected or otherwise not as advertised, I will do my very best to process your request and find a good solution for you.
By placing an order in my online shop, you agree to the terms and conditions related to returns, cancellations and refunds as outlined above.

4.3f When You Will Receive Your Refund
If your refund request is successful, your refund will be issued:
• For refunds due to change of mind: your refund will be issued within a maximum of 14 days after I receive your items.
• For refunds due to a faulty item: your refund will normally be issued immediately after your claim has been processed, but with a maximum of 14 days.
Once your refund has been issued, the transaction time will depend on the provider of your original payment method(i.e. PayPal/Stripe). Your refund can only be transferred back to your original payment method, or alternatively, issued as store credit.

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5. Duty & Customs Fees

  • Duty fees and customs fees are out of my control.
  • You are responsible for covering your order’s duty and customs fees.
  • I will not be responsible for covering customs fees and/or duty fees related to your order.
  • By placing an order in my online shop, you agree to the terms and conditions regarding duty and customs fees as outlined above.

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6. How I grade my enamel pins

Very few enamel pins are perfect. I grade, or “group”, my enamel pins into categories by the level of marks, imperfections, and defects they possess.

6.1 My grading system consists of four categories:
• Collector Grade: as flawless as they come
• Jacket Grade: minor imperfections
• Seconds Grade: “faulty”, mild to moderate imperfections
• Salvage Grade: “faulty”, severe and/or peculiar imperfections
A detailed overview of my grading system can be found on my website, at https://www.evybenita.com/grading.
By placing an order in my online shop, you accept that the pins you purchase have been graded in accordance with this grading system.

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Get in Touch

I’m here! Issues can very often be solved through a friendly conversation. I do stick by my Terms & Conditions, but if you have any questions, concerns or complaints, please do get in touch with me so we can try to achieve a good outcome for both parties.

Company Details: Junkyard Jukebox Ltd. Company Number: 11545334. Email: [email protected] Office Address: Flat 7 Fourdrinier Court, London Road, High Wycombe, HP11 1LB, United Kingdom