Last updated: June 11th, 2020.
Hi friends! As most postal services are experiencing delays due to COVID-19, I wanted to post an update here in order to reassure anyone still waiting on their packages 🙂
My shop is open and I’m shipping orders, but during the UK lockdown I am restricted to shipping orders no more than once per week.
|Current Shipping Day:||Monday each week|
(to have your order shipped the following Monday)
|Sundays, 10am GMT|
Delays for International Orders
During COVID-19 I am seeing long delays for packages crossing European borders. This affects all international orders from my shop, as these packages have to cross the borders of at least one European country (and often multiple).
Important: it is impossible for me to track untracked orders, so please keep in mind that the orders I’m basing the following information on are either:
- Shipped with tracking
- Shipped without tracking, but the customer has helped me out by informing me of how long their order took to arrive.
UK services seem to be running relatively normal, and with only a few small delays. Which is an incredible achievement of the Royal Mail considering the circumstances.
Although services are running relatively normal, please allow for up to four days on 1st Class (normally 0-1 days), and 10 days on 2nd Class (normally 2-3 days) for your package to arrive.
European orders will under normal circumstances take 3-14 days to arrive at their final forever homes. During COVID-19, please allow for up to eight weeks.
After getting through European customs, packages are also taking longer to move across states once they reach the US.
Orders to the US will under normal circumstances take 3-28 days to arrive at their final forever homes. During COVID-19, please allow for up to eight weeks.
Orders to Canada will under normal circumstances take 3-20 days to arrive at their final forever homes, with 28 days as a rarity. During COVID-19, please allow for up to eight weeks.
Orders to countries outside of Europe, the US and Canada, will under normal circumstances take 5-28 days to arrive at their final forever homes. During COVID-19, please allow for up to eight weeks.
What if my package goes missing?
I have insurance on your orders, tracked or untracked. If your package doesn’t arrive within 10 weeks after you receive your “Order Completed” email notification, I can send you replacements (10 days for UK orders).
I cannot issue replacements until a 10 week period has elapsed from the moment your order was shipped, so if you’re in a rush to receive your order, I highly recommend upgrading to tracked shipping.
Orders of £100 or more are automatically offered free tracked shipping at checkout.
If you have any concerns about your package, or if you’d like to help others out by letting me know how long your specific package took to arrive, please feel free to get in touch with me through the Contact Form below 🙂